GIFT CARD
Terms of service
These Terms and Conditions of Sale and Use (hereinafter the “Terms”) govern the use of the japandco.net website as well as orders placed with 株式会社JAPANDCO (JAPANDCO Co., Ltd.).
The website is operated by:
株式会社JAPANDCO (JAPANDCO Co., Ltd.)
A Japanese joint-stock company
Registration number: 0100-03-035087
3-6-2 Sotokanda, FH Kyowa Square #802
Chiyoda-ku, Tokyo 101-0021
Japan
Email: support@japandco.net
In these Terms, the terms “japandco”, “we”, “our” and “us” refer to 株式会社JAPANDCO. The term “Customer” refers to any person placing an order on the website.
Article 1 - Scope
These Terms apply to any use of the japandco.net website as well as to any order placed with japandco.
By confirming an order, the Customer acknowledges having read and accepted these Terms.
The Customer must have the legal capacity required to enter into a contract under the laws applicable to them.
These Terms are established in accordance with japandco’s commercial operations as a Japanese company selling its products internationally.
Where a mandatory provision of the law applicable to the Customer cannot legally be excluded by contract, that provision shall remain applicable notwithstanding any conflicting provision of these Terms.
Article 2 - Products
japandco sells, among other products, figures, trading cards, collectibles, merchandise, books, magazines, accessories and other Japanese products.
We make every effort to present products as accurately as possible. However, photographs, illustrations, dimensions, weights, colours and information provided may differ slightly from the final product, particularly when the product has not yet been released or when the information originates from the manufacturer.
Slight colour differences may also occur depending on the screen used.
Figures and collectibles are manufactured industrially, and minor variations in paintwork, assembly or finishing may therefore occur between individual units of the same product. A minor imperfection resulting from the manufacturing process does not automatically constitute a product defect.
Article 3 - Availability
Products are offered subject to availability or, in the case of pre-orders, subject to the quantities japandco is able to obtain from its suppliers.
Despite the precautions taken to ensure accurate stock information, a technical error, stock discrepancy or exceptional unavailability may occur.
If an ordered product ultimately cannot be supplied, japandco will contact the Customer as soon as possible and, where the order cannot be fulfilled, refund the corresponding amounts paid.
Article 4 - Prices
The applicable prices are those displayed on the website at the time the order is confirmed.
Prices may be changed at any time for future orders. A price change will not affect an order that has already been confirmed, except in the event of an obvious error requiring the Customer’s agreement in order to proceed with the order.
Shipping costs are calculated separately and displayed before payment is confirmed.
They are determined in particular according to the destination, weight, parcel volume and shipping service used.
Article 5 - Placing an Order
Before confirming an order, the Customer is invited to check the products selected, quantities, delivery information and total amount of the order.
It is the Customer’s responsibility to verify the accuracy of this information before proceeding with payment.
Receipt of an order confirmation confirms that the order has been recorded by japandco.
Article 6 - Payment
Payment is made at the time the order is placed, including for pre-order products.
The available payment methods are those offered during checkout.
Payments are processed through secure payment service providers.
Currency conversion fees or banking charges may, where applicable, be charged directly by the Customer’s bank, card issuer or payment provider. These charges are independent of japandco.
Article 7 - Order Verification and Fraud Prevention
As part of fraud prevention and transaction security measures, japandco may carry out additional checks before accepting or dispatching an order.
We may in particular ask the Customer to confirm certain information relating to their identity, address, payment method or order.
Where reasonably necessary, additional supporting documents may be requested.
In the event of inconsistent information, inability to carry out the necessary checks or reasonable suspicion of fraud, japandco may suspend or cancel the order. Any amounts that must be returned to the Customer will then be refunded to the payment method originally used.
Article 8 - Order Cancellations
All confirmed orders are final.
japandco does not accept cancellation requests based on the Customer’s personal convenience once an order has been confirmed.
This includes, in particular:
- a change of mind;
- an error made by the Customer when selecting a product;
- an error regarding the quantity ordered;
- finding the product at a lower price from another seller;
- no longer wishing to wait for the dispatch or release of a pre-order product;
- or any other cancellation request not resulting from a failure attributable to japandco.
A cancellation request may exceptionally be accepted by japandco purely as a commercial gesture, including in the form of store credit. Any such decision is entirely discretionary and does not create an acquired right for the Customer or a precedent applicable to future orders.
This Article applies subject to any mandatory cancellation, termination or withdrawal rights that the Customer may be legally entitled to under the law applicable to their contract.
Article 9 - Pre-orders
Products offered for pre-order are clearly identified as such on their product pages.
The full amount of the pre-order is paid at the time the order is placed.
A confirmed pre-order is final and cannot be cancelled for the Customer’s personal convenience.
Release dates or release periods shown are based on the information available at the time the product is listed and provided in particular by manufacturers, distributors or suppliers.
These dates are indicative and may be brought forward, postponed or changed independently of japandco’s control.
A postponement of the release date announced by the manufacturer therefore does not, by itself, constitute grounds for cancellation of the pre-order, subject to any mandatory rights applicable to the Customer.
After the official release of the product, a few additional days may be required for the product to arrive at our premises in Japan, be registered, checked and prepared before dispatch.
Where an order contains both in-stock products and pre-order products, the entire order will be dispatched once all items are available.
Customers wishing to receive products that are already available separately must place separate orders.
As the final dimensions and weight of a pre-order product may not yet be known when it is listed for sale, shipping costs are calculated on the basis of the information available at that time.
If the final dimensions or weight result in a significant difference in shipping costs, japandco may offer the Customer an adjustment to the shipping charges.
No additional amount will be charged automatically without informing the Customer or obtaining their agreement.
Article 10 - Order Preparation
For products available in stock, japandco generally prepares and dispatches orders within 2 to 5 business days.
This period corresponds to processing and preparation time at our premises in Japan and is separate from the shipping transit time.
Certain products may require a specific preparation period. Where a specific timeframe applies to a product, it may be indicated directly on the relevant product page.
Saturdays, Sundays, Japanese public holidays and certain carrier closure periods are not considered business days.
Article 11 - Shipping and Delivery
Orders are dispatched from Japan.
Deliveries are primarily carried out by FedEx or by any other carrier offered by japandco depending on the destination and shipping service selected.
A tracking number is provided to the Customer after dispatch.
Any shipping transit times shown on the website are estimates based on the carrier, shipping service and destination.
They do not include the order preparation time.
The Customer is responsible for the accuracy and completeness of the delivery address provided when placing the order.
japandco cannot be held responsible for consequences directly caused by an incorrect or incomplete address provided by the Customer, to the extent permitted by applicable law.
Article 12 - Transfer of Risk and Inspection upon Delivery
The transfer of risks associated with transportation takes place in accordance with the law applicable to the contract and the Customer.
Where a mandatory provision applicable to the Consumer provides that the risk of loss or damage remains with the seller until the Customer, or a third party designated by the Customer, takes physical possession of the goods, that rule shall remain applicable.
The Customer is invited to inspect the parcel upon receipt.
In the event of visible damage, including a crushed, torn, opened parcel or a parcel showing significant signs of impact, we recommend that the Customer:
- refuse the parcel where possible;
- or make detailed reservations with the carrier;
- and contact japandco as soon as possible with photographs allowing us to examine the situation.
Article 13 - Signature Required Delivery
When placing an order, the Customer may select an optional signature required delivery service for €5.
When this option is selected, japandco requests that the carrier deliver the parcel against signature at the delivery address provided when the order was placed.
After dispatch, certain changes requested directly from the carrier by the Customer or recipient may alter the delivery conditions initially arranged.
This includes, in particular:
- redirecting the parcel to a pickup point;
- redirecting the parcel to a carrier facility;
- changing the delivery address;
- requesting that the parcel be held for collection;
- or any other delivery instruction communicated directly to the carrier.
Where the absence of a signature upon delivery results from a request, change or instruction made by the Customer or recipient, the signature required delivery option will still be considered to have been applied at the time of dispatch.
The €5 fee will therefore not be refundable solely because the final delivery was not completed against signature where this situation results from a change requested by the Customer or recipient.
If the recipient is absent, the carrier may also apply its usual procedure: another delivery attempt, holding the parcel at a carrier facility, redirecting it to a pickup point or offering another solution depending on the country and carrier.
Signature required delivery is an additional delivery service. It does not constitute shipping insurance and does not alter either the order preparation time or shipping transit time.
This service is currently unavailable for deliveries to Spain.
Article 14 - Delivery Changes or Redirection
After dispatch, the Customer or recipient may, where permitted by the carrier, directly request a change to the delivery.
Such a change may concern, in particular, the delivery address, delivery date, pickup point or holding the parcel at a carrier facility.
The Customer is responsible for instructions communicated directly to the carrier.
Where loss, delay, incorrect delivery or any other issue results directly from an instruction or change requested by the Customer or recipient after dispatch, this circumstance will be taken into account when assessing any claim, to the extent permitted by applicable law.
Article 15 - Unclaimed Parcels
It is the Customer’s responsibility to monitor the progress of the shipment and take the necessary steps to allow delivery or collection of the parcel.
Where a parcel is not claimed, is not collected within the timeframe provided by the carrier or cannot be delivered due to repeated absence of the recipient, it may be returned to japandco in Japan.
Return shipping charges billed by the carrier as well as the costs required for a new shipment shall be borne by the Customer where permitted by applicable law.
A new shipment may be arranged after the parcel has been returned to and inspected at our premises and after the corresponding costs have been paid.
Voluntarily failing to claim a parcel does not automatically constitute cancellation of the order or valid exercise of any statutory right of withdrawal.
Article 16 - Voluntary Refusal of a Parcel
Voluntary refusal of a parcel without grounds relating to visible damage, a delivery error attributable to japandco or a statutory right applicable to the Customer does not automatically constitute cancellation of the order.
Return shipping charges billed by the carrier may remain payable by the Customer where permitted by applicable law.
If the Customer wishes to exercise a statutory right of withdrawal to which they are entitled, they must clearly inform japandco in accordance with the conditions provided by the applicable law and our return policy.
Article 17 - Customs Duties and Import Taxes
As orders are dispatched from Japan, they constitute imports into the destination country.
Depending on the destination, customs duties, import taxes and other applicable taxes may:
- be calculated and paid directly at checkout;
- be covered by japandco;
- or be handled according to the terms indicated to the Customer at the time of payment.
Where duties and taxes applicable to the order have been paid in advance or are expressly covered by japandco, no additional amount corresponding to those same duties or taxes should normally be requested from the recipient upon delivery.
If a carrier unexpectedly requests an amount that appears to correspond to duties or taxes already paid or covered, the Customer is invited to contact japandco so that the situation can be checked.
Article 18 - Commercial Return Policy
Independently of any mandatory statutory rights applicable to the Customer, japandco may accept a return request made within 14 days following receipt of the order, subject to strict compliance with the conditions set out in this Article.
A return request must be submitted in advance through the Customer’s account or by contacting our customer service team.
To qualify for a commercial return, the product must be strictly new and in the same intact condition in which it was dispatched.
In particular, it must:
- never have been used;
- include all original accessories, instructions, protective materials and components;
- remain in its original packaging;
- show no damage;
- and above all, never have been opened.
All original seals must remain intact.
For figures and other collectible products, this includes, in particular, the original sealing tape on the box, plastic films, blister packaging, security stickers or any other original sealing system.
If the sealing tape has been cut, removed, peeled off or replaced, if the blister packaging or film has been opened, or if any other original seal has been broken, the product will no longer qualify for a commercial return.
This rule is particularly important for collectible products, for which the packaging and its condition form an integral part of the product’s commercial value.
Direct return shipping costs are borne by the Customer.
Items returned without prior approval will not be accepted.
For orders shipped outside the European Union, restocking fees of up to 20% of the price of the returned products may be applied where the return is accepted.
Article 19 - Mandatory Statutory Rights of Withdrawal
The japandco commercial policy set out in Articles 8 and 18 does not remove any mandatory statutory right that the Customer cannot waive under the law applicable to their contract.
Certain countries or territories may, in particular, grant consumers a statutory right of withdrawal for contracts concluded at a distance.
Where such a right applies, it shall be exercised in accordance with the conditions, deadlines, exceptions and procedures established by the relevant legislation.
For consumers in the European Union where European consumer protection rules apply to the contract, a statutory 14-day right of withdrawal from receipt of the goods may in particular apply, subject to the exceptions provided by law.
Direct return shipping costs remain payable by the Customer where permitted by applicable law.
Where a mandatory statutory right of withdrawal applies, the consequences of opening or handling the product are determined by the applicable legislation and not solely by japandco’s commercial return policy.
To the fullest extent permitted by law, the Customer remains responsible for any decrease in the value of the product resulting from handling beyond what is necessary to establish its nature, characteristics or functioning.
For a collectible product, opening the packaging, cutting the original sealing tape, breaking a seal, damaging the box or deteriorating the packaging may result in a significant decrease in its value.
Where the applicable legislation expressly permits the exclusion of the right of withdrawal due to the opening of a particular type of sealed product, such exclusion will be applied in accordance with the conditions established by that legislation.
Article 20 - Damaged, Defective or Incorrect Products
The Customer is invited to inspect their order as soon as it is received.
If a product is damaged, presents a significant defect or does not correspond to the product ordered, the Customer must contact japandco as soon as possible so that we can examine the situation.
Photographs may be requested, including photographs of:
- the outer shipping parcel;
- the internal protective packaging;
- the shipping label;
- the product box;
- and the defect or damage observed.
The Customer is advised not to dispose of any packaging before the claim has been resolved.
Where the defect can be observed without opening the product, we recommend that the Customer does not break the original seals before contacting japandco.
A claim relating to a genuinely defective, non-conforming or incorrect product is separate from a return based on personal convenience.
Any mandatory statutory rights relating to conformity, defects or warranties remain applicable where they cannot legally be excluded by contract.
Article 21 - Imperfections in Collectible Products
Collectible products are generally mass-produced.
Very minor imperfections may therefore occur, including slight variations in paintwork, finishing, assembly, texture or positioning.
Such minor variations do not automatically entitle the Customer to an exchange, refund or compensation where they reasonably fall within the normal manufacturing tolerances of the product concerned.
A request concerning a significant defect will be reviewed on a case-by-case basis, in particular based on photographs provided by the Customer.
This Article does not deprive the Customer of any mandatory statutory warranty applicable to their purchase.
Article 22 - Refunds
Where a refund is accepted or legally due, it will normally be issued to the payment method used for the order.
The time required for the refund to appear then depends on the bank, card issuer or payment service provider used.
Where a commercial return is accepted, japandco may defer the refund until the returned product has been received and inspected.
The refund may be reduced by amounts that may legally remain payable by the Customer, including return shipping costs, transportation costs, applicable restocking fees or depreciation of the product, depending on the nature of the return and applicable law.
Article 23 - Accuracy of Information Provided by the Customer
The Customer agrees to provide accurate, complete and up-to-date information when placing an order.
The Customer is responsible in particular for checking:
- their first and last name;
- their delivery address;
- their postal code;
- their country;
- their telephone number;
- and their email address.
The Customer must also keep the information associated with their account up to date where necessary.
Article 24 - Use of the Website
The Customer agrees not to use the website for illegal or fraudulent purposes or in any manner that could interfere with its operation.
In particular, it is prohibited to:
- knowingly introduce or transmit viruses or malicious code;
- attempt to gain unauthorised access to computer systems connected to the website;
- use the website to commit fraud;
- or deliberately disrupt its operation.
japandco reserves the right to suspend or block access to the website or a Customer account in the event of fraudulent or abusive use, to the extent permitted by applicable law.
Article 25 - Intellectual Property
Content created by japandco and displayed on the website, including texts, photographs, graphic elements, logos, layouts and editorial content, is protected under applicable intellectual property laws.
Such content may not be reproduced, copied, exploited or distributed without prior authorisation, except where such use is expressly permitted by law.
Brands, characters, works, logos and elements belonging to manufacturers, publishers, studios or other rights holders remain the property of their respective owners.
Article 26 - Third-Party Services and Websites
japandco may use services provided by third-party providers, particularly for payment processing, shipping, parcel tracking, website management or other features.
The website may also contain links to websites operated by third parties.
japandco has no control over the content or practices of such third-party websites and cannot be held responsible for their independent services, except where liability is legally attributable to japandco.
Article 27 - Personal Data
The processing of the Customer’s personal data is governed by japandco’s Privacy Policy, available on the website.
Article 28 - Liability
japandco is responsible for the performance of its obligations under the conditions provided by applicable law.
Nothing in these Terms is intended to exclude liability that cannot legally be excluded.
To the extent permitted by law, japandco cannot be held responsible for damage resulting directly from:
- a fault or negligence on the part of the Customer;
- incorrect information provided by the Customer;
- a delivery instruction given directly by the Customer to the carrier;
- use of the product contrary to its intended purpose;
- or an external event reasonably beyond japandco’s control.
Article 29 - Force Majeure and Exceptional Circumstances
japandco cannot be held responsible for a delay or inability to perform an obligation resulting from an event of force majeure or an exceptional circumstance beyond its control, to the extent provided by applicable law.
Depending on the circumstances, this may include:
- natural disasters;
- earthquakes;
- typhoons;
- fires;
- armed conflicts;
- general strikes;
- major transport disruptions;
- administrative closures;
- exceptional customs restrictions;
- epidemics;
- or major network or infrastructure failures.
Article 30 - Governing Law
These Terms and contracts entered into with 株式会社JAPANDCO are governed by Japanese law.
However, where rules of private international law applicable to the contract provide that a consumer Customer benefits from mandatory provisions of the law of their country of residence which cannot be excluded by a choice of law, those provisions shall remain applicable.
The choice of Japanese law must therefore not be interpreted as a waiver by the Customer of any mandatory right that they cannot legally waive.
Article 31 - Jurisdiction
Subject to any mandatory jurisdiction rules that may apply to consumers, any dispute relating to the interpretation, validity or performance of these Terms or an order placed with japandco shall fall within the jurisdiction of the competent courts of Tokyo, Japan.
Article 32 - Severability
If any provision of these Terms is declared unlawful, void or unenforceable, that provision shall be excluded or limited to the extent necessary without affecting the validity of the remaining provisions.
Article 33 - Changes to the Terms
japandco may amend these Terms at any time for future orders.
The version applicable to an order is the version in force at the time the order is confirmed.
Any subsequent amendment to these Terms will not retroactively alter an order that has already been concluded.
Article 34 - Contact Details
For any questions regarding an order or these Terms:
株式会社JAPANDCO (JAPANDCO Co., Ltd.)
3-6-2 Sotokanda, FH Kyowa Square #802
Chiyoda-ku, Tokyo 101-0021
Japan
Email: support@japandco.net