WHAT IS A PRE-ORDER?
A pre-order is an order placed for a product that has not yet been released or manufactured in general but has been announced by the manufacturer or is simply not yet in stock.
Pre-orders therefore allow you to reserve your products before they are even available. They will then be shipped on the announced shipping date.
HOW DOES A PRE-ORDER WORK?
When products are offered for pre-order on the JAPANDCO website, they are already on order from our various suppliers.
We have theoretical announced dates for receipt of products by our suppliers, these are given for information purposes only and may be subject to delays, in the event of receipt before the announced date we will not fail to ship your pre-order as soon as possible.
In case of pre-order on the JAPANDCO website, if your basket also contains one or more products in stock, your order will be shipped to you only when your pre-ordered products are available.
If you wish to receive your products in stock immediately, we invite you to place 2 separate orders.
Payment for pre-orders is made at the time the order is placed.
SPECIAL FEATURES OF A PRE-ORDER?
In the event of a pre-order on the JAPANDCO website, this is firm and cannot be cancelled.
Shipping costs are subject to adjustment. Indeed, pre-order products are often announced very early, and the final dimensions of the packaging may vary. In this case, we may be required to:
These adjustments are usually minimal and we try to keep them to a minimum. You will be informed of any changes as soon as possible, usually upon receipt of your product at our premises.
HOW IS A PRE-ORDER REPORTED?
Each pre-order product is clearly identified by the words " This product is a pre-order, it will be shipped upon receipt. "
A " PRE ORDER " badge is also present on the images for better visibility.