FAQ

All products offered on the JAPANDCO website are new, sealed and officially licensed.

In addition, all our products come with their original packaging and all necessary accessories.

All our products are rigorously selected in Japan, where our company has been established for more than 3 years in the heart of Tokyo.

By choosing products from Japan, we guarantee you an incomparable level of quality and finish, the fruit of world-renowned artisanal know-how.

Each pre-order product is clearly identified by the words " This product is a pre-order, it will be shipped upon receipt. "

A " PRE ORDER " badge is also present on the images for better visibility.

Payment for pre-orders is made at the time the order is placed.

Upon receipt of your pre-order at our premises, we will generally ship it within 2 to 5 working days. In the event of an unforeseen delay, we will inform you by email.

The theoretical release date is indicated on each product sheet.

We process your order and ship within 2-5 business days.

Delivery is via FedEx International Priority® and typically takes 2-4 business days. Delivery times may vary depending on your destination.

Shipping costs are calculated automatically based on the weight and volume of your order. We apply the rates negotiated with our carrier, without additional margin.

By ordering multiple items at once, you optimize your shipping costs. Often, adding an additional item results in a small increase in shipping costs.

You will receive a shipping confirmation email and SMS containing your FedEx tracking number.

You can track the progress of your package using the link directly in the email and SMS or by clicking here

We accept various secure payment methods to facilitate your purchases:

• Bank cards: Visa, Mastercard, Bancontact, American Express
• Electronic wallets: Google Pay, Apple Pay
• PayPal: Pay for your purchases directly from your PayPal account

With these options, you can pay for your purchases in just a few clicks, securely and easily.

All our payment methods are secure. We use state-of-the-art encryption protocols to protect your banking data. Your satisfaction is our priority. Do not hesitate to contact us if you have any questions.

We offer payment in 4 installments without fees via PayPal: Divide the amount of your purchase into 4 equal monthly payments without any additional fees.

Unfortunately, some countries are not eligible for this payment method.

Import fees and taxes are included in the final price for European Union countries and the United States.

This support does not apply to overseas communities (including those applying VAT, such as Guadeloupe, Guyana, Martinique, Mayotte and Réunion) or to Switzerland.

Simply enter your gift card code in the section provided for this purpose (discount code or gift card) when ordering on the payment page.

You can absolutely offer a gift card to a friend or loved one.

When choosing the amount of your gift card , simply check the box: I would like to send this as a gift .

You will need to enter the recipient's email address and then you will have the choice of entering their name, writing a personalized message and also choosing a sending date.

Yes, gift cards can be combined.

There is no expiration date on your gift card, you can use it whenever you want.