FAQ

All products offered on the JAPANDCO website are new, sealed, and officially licensed.

Furthermore, all our products come with their original packaging and all necessary accessories.

All our products are rigorously selected in Japan, where our company has been established for several years in the heart of Tokyo.

Each pre-order product is clearly identified by the statement "This is a pre-order product, it will be shipped upon receipt."

A "PRE ORDER" badge is also present on the images for better visibility.

Pre-orders are paid for at the time of placing the order.

Upon receipt of your pre-order at our premises, we usually dispatch it within 2 to 5 business days. In the event of an unforeseen delay, we will notify you by email.

The estimated release date is indicated on each product page.

We process your order and ship it within 2 to 5 business days.

Some items have a longer shipping time; you can find the specific lead times directly on each product's page.

Delivery is provided by FedEx:

• FedEx International Priority® (delivery within 2 to 3 days from the shipping date)
• FedEx International™ (delivery within 2 to 5 days from the shipping date)

Delivery times may vary depending on the destination of the package and are counted in business days (excluding weekends and public holidays).

Shipping costs are calculated automatically based on the weight and volume of your order. We apply the rates negotiated with our carrier, without any additional margin.

By ordering multiple items at once, you optimize your shipping costs. Often, adding an extra item results in only a small increase in delivery charges.

You will receive a shipping confirmation email and SMS containing your FedEx tracking number.

You can track your package using the link directly from "MY ACCOUNT" for each of your orders.

You can also use the link in the email and SMS or by clicking here

We accept various secure payment methods to make your purchases easier:

• Credit cards: Visa, Mastercard, Bancontact, American Express
• E-wallets: Google Pay, Apple Pay
• PayPal: Pay for your purchases directly from your PayPal account

Thanks to these options, you can pay for your purchases in just a few clicks, securely and easily.

All our payment methods are secure. We use advanced encryption protocols to protect your banking data. Your satisfaction is our priority. Do not hesitate to contact us if you have any questions.

We offer 4x interest-free payment via PayPal: Split your purchase amount into 4 equal monthly installments with no additional fees.

Unfortunately, some countries are not eligible for this payment method.

Depending on the destination country, any customs duties and import taxes are either calculated and paid directly when you place your order, or covered by JAPANDCO.

When duties or taxes are your responsibility, their amount is clearly displayed at the payment stage before order confirmation.

ℹ️ All applicable duties and taxes are therefore paid in advance, so you have nothing extra to pay upon delivery.

Simply enter your gift card code in the designated section (discount code or gift card) when placing your order on the payment page.

You can definitely offer a gift card to a friend or loved one.

When you choose the amount of your gift card, simply check the box: I want to send this as a gift.

You will need to enter the recipient's email address, then you will have the choice to enter their name, write a personalized message, and also choose a sending date.

Yes, gift cards can be combined.

There is no expiry date on your gift card; you can use it whenever you wish.